Privacy Policy

Privacy Policy

1. Introduction

Heritage Paving & Landscaping ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

By using our website (the “Site”) and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, and home address when you contact us, request a quote, or use our services.
• Website Usage Data: IP address, browser type, pages visited, and other analytics data to improve user experience.
• Payment Information: If you make a payment, we may process payment details securely through our third-party payment processors.
• Cookies & Tracking Technologies: We use cookies to improve functionality and analyse website traffic. You can manage your cookie preferences through your browser settings.

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing Our Services: To respond to enquiries, provide quotes, and complete projects.
• Communication: To contact you about your request, updates, or promotional offers (with your consent).
• Improving Our Website: To analyse user behaviour and enhance our website’s performance.
• Legal & Security Purposes: To comply with legal obligations, prevent fraud, and maintain website security.

We never sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing Personal Data

Under GDPR, we rely on the following legal bases to process your data:

• Consent: When you opt-in to receive marketing communications.
• Contractual Obligation: To fulfil a request, such as providing a quote or completing a project.
• Legitimate Interest: For improving our services, ensuring security, and analysing website traffic.
• Legal Compliance: To meet regulatory or legal requirements.

5. How We Protect Your Data

We take security seriously and implement appropriate measures to protect your data from unauthorised access, alteration, or disclosure. These include:

• Secure encryption of personal data
• Limited access to personal data within our team
• Regular security reviews of our website and data storage

6. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Request correction of any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten) – Request deletion of your data under certain circumstances.
• Right to Restriction of Processing – Request to limit how we use your data.
• Right to Data Portability – Request transfer of your data to another organisation.
• Right to Object – Object to data processing based on legitimate interests.
• Right to Withdraw Consent – If you have given consent, you can withdraw it at any time.

To exercise your rights, please contact us at [your email/contact details]. We will respond within one month as required by GDPR.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy. When no longer required, we securely delete or anonymise your data.

8. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before providing any personal data.

9. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. By using our site, you consent to our use of cookies. You can disable cookies in your browser settings if you prefer.

For more details, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or website notification.